Armer Frequently Asked Questions

We accept all major credit cards like American Express, MasterCard, and PayPal. Please note that the available payment methods may change depending on your region. We do not accept cash on delivery.

We currently do not offer cash on delivery when you purchase online.

1. The issuing bank declined the transaction, possibly due to reasons such as an invalid card number.
2. We suggest you confirm with the issuing bank or try using a different card to make the payment.

1. Our payment system blocked the transaction due to risk control, as the customer has a high-risk record that triggered the interception.
2. If you are a trusted, long-term customer, we can help add your information to the whitelist. For new customers, please contact us to confirm the security of your information, and provide your email address so we can add it to the whitelist.

The issuing bank considers this transaction to be risky and has declined it. Here are a few possible reasons:

1.The transaction is related to overseas spending. Some issuing banks protect cardholders by refusing certain international transactions. Additionally, customers may have set restrictions themselves and might not realize that they were making an overseas purchase.

2.The customer has set limits on online spending amounts or transaction frequency, resulting in a payment failure.

3.The customer has a poor credit card history.

Solutions:

1.Please contact your issuing bank to inquire about the specific reason for the decline and discuss options for lifting any restrictions.

2.If you have multiple credit cards, you can also try using a different card to complete the payment.

The product will be shipped within 1-2 working days after you place an order successfully, once we ship it out, you will receive an email confirmation with a tracking number.

Carrier tracking would provide you with up-to-date information about your package. If it gets stuck or never gets delivered to you, please contact us at business@armerboard.com and we can assist you with the next steps.

Chances of receiving defective item is very rare but it could happen. Please take pictures of a product which shows defect clearly & contact our support to check if it's eligible for replacement.

Shipping is free within the continental U.S. Depending on where you live, shipping can take anywhere within 3 to 8 business days.

2 years warranty. If it is a product quality problem, the seller will bear the freight wheather you choose to return or exchange.

We offer free returns within 30 days of the date you received it. Any items returns should be submitted within 60-days of delivery. Please make sure you put items back in their original packaging before you send them back to us. The product must be unworn and unwashed, with hang tags attached, and accompanied by proof of purchase. All products are subject to inspection once we receive them.

GET IN TOUCH

Regarding how to switch the Armer Board smart board between Android and Windows, for specific settings, please click: System switching

Armer runs on Android 11.0, an advanced system based on Android. Apple apps are also able to run on Armer.

There is no version requirement for the external cameras and microphones, as long as the product itself has a USB interface, it can be connected.

Armer has been focusing on the commercial display industry for nearly 20 years, with thousands of industry R&D engineers and 369 professional and rigorous tests. If there are still quality problems, support 2 year warrannty, please rest assured to buy.

The interactive whiteboard integrates various functions such as computer, projector, screen, electronic whiteboard, advertising machine, audio and so on. It does not require complicated installation and debugging, and the maintenance is also very simple.Traditional electronic whiteboards need to be used with projectors, computers, etc. The installation and debugging process is relatively complicated, and the cost of later maintenance is also relatively expensive.

Armer is a conference interactive whiteboard that integrates projectors, computers, tablets, speakers, whiteboards, and curtains. It is an Android 11.0 system machine. It is powerful and easy to operate. It is also very suitable for training and helps your business improve work efficiency.

The Armer conference interactive whiteboard supports fast screen projection on mobile phones, computers, and tablets. It can support up to 4 devices for split-screen display at the same time, and the data comparison is clear at a glance.

The Armer conference interactive whiteboard supports 20-point touch, with a minimum recognition accuracy of 1mm, 7ms response time, which making the recognition more accurate and the touch more sensitive.

We generally recommend the corresponding size according to the size of the conference room. 55 inches is suitable for conference rooms of 8-15 square meters and meetings of less than 15 people.

The Armer conference interactive whiteboard adopts a 4K ultra-high-definition DLED screen. It adopts superb anti-glare technology, and has unique technologies such as anti-light interference and anti-shielding, which ensures that the screen content is clearly displayed in a bright environment.

●Input eshare.app in the browser and download it in Eshare Download.
●Choose to download according to the corresponding device version.

Clicking the corresponding download path does not pop up the download link
●The system program automatically intercepts and downloads, removes the interception, or downloads the corresponding version of the program on other computers and sends it or copies it to the computer that needs to be installed.

●Check whether the network and bluetooth--wireless hotspot is turned on in the settings.

●Try restarting the app and repeat the connection steps
●Check the network settings of your phone and tablet to make sure they are on the same network

●Follow the warning prompt to allow the application

●Update system and applications
●Replace network equipment

●Check whether the conference panel is connected to the omnidirectional microphone receiver.
●Check Device Management-Sound Output-Speaker in Settings.

●When using the pen to write, if the pen is used to tilting, the contact surface between the pen end and the tablet becomes smaller, and the input is automatically sensed as a thin pen.

●For files uploaded temporarily during fast file transfer, they need to be saved manually before being stored on the meeting panel.

● Check whether multi-person writing is turned off.

●When increasing or decreasing, the pen must exceed the range of the cell

●Download the Android version on the computer, and transfer it to the conference tablet with a USB flash drive or other methods for installation.

• Check whether multi-person writing is turned on
• The roaming conflicts of multiple people writing on the whiteboard cannot be used at the same time.